At Alegria Shoes Shop, we craft every pair—from our supportive Footbeds to our stylish Wedge & Heel collections—with your comfort and satisfaction in mind. We stand behind our quality, just as our shoes stand with you through your day. However, we understand that sometimes a product might not be the perfect fit for your journey. Our Returns & Exchanges policy is designed to be as straightforward and supportive as slipping into a pair of our Easy Clean Slides.

Policy Overview: We accept returns and exchanges for most unworn, unwashed items in original packaging within 15 days of the delivery date. Please review the sections below for important details and exceptions.

Our Return & Exchange Promise

We aim to make the process clear and hassle-free, reflecting the same ease you find in our Slip-On and Mary Jane styles. Your satisfaction is our priority.

The Step-by-Step Process

1 Initiate Your Request (Within 15 Days)

Contact our customer care team at [email protected] to start the process. Please use the template below to ensure we have all necessary information to assist you quickly.

Email Subject: Return/Exchange Request – Order #[Your Order Number] Email Body: Dear Alegria Shoes Shop Team, I would like to request a [Return / Exchange] for my recent order. – Order Number: [Please provide] – Name: [Your Full Name] – Product(s) for return/exchange: [e.g., Clogs, Size 8, Color Black] – Reason for return/exchange: [e.g., Size, Fit, Style, etc.] – Desired Action: * For a Return: I request a refund to my original payment method. * For an Exchange: I would like to exchange for: [Product Name, Size, Color]. I confirm the item(s) are unworn, unwashed, and in their original packaging with all tags attached. Thank you, [Your Name] [Your Email Address]

2 Receive Instructions & Return Authorization (RMA)

Within 1-2 business days, we will email you a Return Merchandise Authorization (RMA) number and detailed instructions, including the return shipping address. Please do not send anything back without this RMA number.

3 Ship Your Item(s) Back

Securely package the item(s) in their original box and packaging, if possible. Include a copy of your packing slip or order confirmation. Affix the provided return label (if applicable) or ship to the address we provide. We recommend using a trackable shipping service.

Return Shipping Costs: The customer is responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped). Original shipping fees are non-refundable.

4 Our Inspection & Processing

Once we receive your return, our team will inspect the item(s) to ensure they meet our return conditions (unworn, unwashed, original packaging). Processing typically takes 3-5 business days after receipt.

Refunds & Credits

  • Timing: Upon approval, your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-10 business days. The time it appears on your statement depends on your bank or PayPal’s processing times.
  • Method: Refunds are issued to the original payment method used for the purchase. Store credit may be offered in specific circumstances.
  • Exchanges: For size or style exchanges, we will ship the new item once the return is approved. Standard or free shipping rates will apply to the new shipment based on your order value.

Important Exceptions & Non-Returnable Items

To ensure hygiene and safety for all our customers, the following items, as indicated by their nature and our menu categories, cannot be returned or exchanged unless they arrive defective or damaged:

  • Compression Socks: Due to their intimate nature and health application, all sales are final.
  • Footbeds (Insoles): For hygiene reasons, these are not eligible for return.
  • Final Sale Items: Any item marked as “Final Sale” at the time of purchase.

All items must be returned in new, resalable condition: Tags attached, original packaging, no scuffs, marks, or signs of wear. This is especially important for our Rugged and Sleek collections, as well as shoes with specialized soles like Rocker Outsole designs.

Damaged or Incorrect Items

If your order arrives damaged or if you received the incorrect item (e.g., you ordered Multi-Strap sandals but received Thong Sandals), please contact us at [email protected] within 48 hours of delivery. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you.

Need Help? We’re Here for You.

Just as our shoes are designed for active professionals, style-conscious individuals, and comfort-seekers worldwide, our customer service is built on support and clarity. For any questions about returns or exchanges, please reach out.

Email: [email protected]
Address: Alegria Shoes Shop, 1160 Moonlight Drive, Trenton, US 08608
Processing Time: We aim to respond to all inquiries within 1-2 business days.

Thank you for choosing Alegria Shoes Shop. We appreciate the opportunity to walk with you, and we’re committed to ensuring every step of your experience with us is a comfortable one.